Name
People Before Protocols: Building Relationships That Stick (So Learning Does Too)
Date & Time
Thursday, February 5, 2026, 2:30 PM - 3:30 PM
Kelsey Carlson Courtney Hull
Description
In fast-paced EMS and paramedic training environments, technical skills often take center stage. But it’s the human connection—between instructors and learners, and among peers—that lays the foundation for long-term retention, engagement, and ultimately, better care in the field. This session explores how intentional relationship-building in the classroom creates psychological safety, strengthens motivation, and reinforces learning. We'll examine how small shifts in connection-driven teaching strategies lead to stronger student buy-in, fewer dropouts, and more competent, compassionate providers. Walk away with actionable tools you can implement immediately to build a more cohesive, committed learning environment.
Location Name
Hall C
Full Address
Resch Expo
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
Session Type
Lecture
CAPCE Topic Area
Educator
CAPCE Category
Operations
Number of CE Credits
1
Learning Objectives
At the end of this session, the participants will be able to:

1. Explain the connection between psychological safety and student performance in high-stakes EMS learning environments.
2. Identify relationship-building strategies that improve classroom engagement and reduce attrition.
3. Apply connection-based techniques to increase learner confidence and knowledge retention.
4. Describe how peer-to-peer relationships impact teamwork and communication in the field.
5. Reflect on their own relational teaching style and create a plan to strengthen connections with students.