Name
People Before Protocols: Building Relationships That Stick (So Learning Does Too)
Date & Time
Thursday, February 5, 2026, 2:30 PM - 3:30 PM
Kelsey Carlson Courtney Hull
Description

In fast-paced EMS and paramedic training environments, technical skills often take center stage. But it’s the human connection—between instructors and learners, and among peers—that lays the foundation for long-term retention, engagement, and ultimately, better care in the field. This session explores how intentional relationship-building in the classroom creates psychological safety, strengthens motivation, and reinforces learning. We'll examine how small shifts in connection-driven teaching strategies lead to stronger student buy-in, fewer dropouts, and more competent, compassionate providers. Walk away with actionable tools you can implement immediately to build a more cohesive, committed learning environment.

 

Accreditation: While all 2026 WEMSA Conference class sessions are CAPCE accredited (and thereby usable CEUs for State AND NREMT relicensing purposes), some of our courses have also been approved for NAAC CEU credits. This course has been approved for 1 NAAC CEU which could be used towards the following certifications:

  1. Certified Ambulance Coder (CAC)
  2. Certified Ambulance Compliance Officer (CACO)
  3. Certified Ambulance Financial Officer (CAFO)

 

Location Name
Hall C
Full Address
Resch Expo
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
Session Type
Lecture
CAPCE Topic Area
Educator
CAPCE Category
Operations
Number of CE Credits
1
Learning Objectives
At the end of this session, the participants will be able to:

1. Explain the connection between psychological safety and student performance in high-stakes EMS learning environments.
2. Identify relationship-building strategies that improve classroom engagement and reduce attrition.
3. Apply connection-based techniques to increase learner confidence and knowledge retention.
4. Describe how peer-to-peer relationships impact teamwork and communication in the field.
5. Reflect on their own relational teaching style and create a plan to strengthen connections with students.