Name
When the Conversation Can't Wait: Practical Communication Skills Every EMS Leader Needs
Date & Time
Friday, February 5, 2027, 9:30 AM - 10:30 AM
Speakers
Description
Whether it's addressing performance concerns, coaching a new employee, resolving conflict between coworkers, or having a difficult conversation after a critical incident, EMS leaders face conversations that can shape culture, trust, and patient care. Yet few leaders receive formal training on how to navigate them effectively. This interactive session provides practical tools for preparing for, leading, and following up on difficult conversations. Participants will learn a simple framework that reduces anxiety, improves accountability, and strengthens relationships while avoiding the common communication pitfalls that often make challenging situations worse.
Location Name
Meeting Suite 5/6
Full Address
Resch Expo
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
Session Type
Workshop
CAPCE Topic Area
Communications
CAPCE Category
Operational
Number of CE Credits
1
Learning Objectives
At the end of this session, the participants will be able to:
1. Apply a practical framework to prepare for and lead difficult workplace conversations.
2. Recognize common communication behaviors that escalate conflict or cause leaders to avoid necessary conversations.
3. Use techniques that promote accountability, trust, and productive dialogue while preserving professional relationships.
1. Apply a practical framework to prepare for and lead difficult workplace conversations.
2. Recognize common communication behaviors that escalate conflict or cause leaders to avoid necessary conversations.
3. Use techniques that promote accountability, trust, and productive dialogue while preserving professional relationships.