Whether it's addressing performance concerns, coaching a new employee, resolving conflict between coworkers, or having a difficult conversation after a critical incident, EMS leaders face conversations that can shape culture, trust, and patient care. Yet few leaders receive formal training on how to navigate them effectively. This interactive session provides practical tools for preparing for, leading, and following up on difficult conversations. Participants will learn a simple framework that reduces anxiety, improves accountability, and strengthens relationships while avoiding the common communication pitfalls that often make challenging situations worse.
Accreditation: While all 2027 WEMSA Conference class sessions are CAPCE accredited (and thereby usable CEUs for State AND NREMT relicensing purposes), some of our courses have also been approved for NAAC CEU credits. This course has been approved for 1 NAAC CEU which could be used towards the following certifications:
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
1. Apply a practical framework to prepare for and lead difficult workplace conversations.
2. Recognize common communication behaviors that escalate conflict or cause leaders to avoid necessary conversations.
3. Use techniques that promote accountability, trust, and productive dialogue while preserving professional relationships.