Name
From Numbers to Culture: What Your Data Is Really Saying About Leadership
Date & Time
Friday, February 5, 2027, 8:00 AM - 9:00 AM
Terence Sheehy
Description

EMS agencies generate enormous amounts of operational and clinical data every day, yet many organizations struggle to move beyond compliance tracking and truly understand what their data is revealing about leadership, communication, culture, staffing, accountability, and organizational health. This session explores how trends involving refusals, overtime, employee engagement, PCR completion, QA findings, operational reliability, and response behaviors often reflect deeper leadership and system performance issues long before they become major organizational problems. Using real-world EMS examples, operational case studies, and practical leadership applications, attendees will learn how to interpret data through a leadership lens rather than simply a regulatory or compliance lens. This presentation focuses on transforming operational metrics into meaningful conversations, early intervention opportunities, workforce development strategies, and stronger organizational culture. Attendees will leave with actionable tools that can immediately improve leadership awareness, operational consistency, employee engagement, and system resilience within agencies of all sizes.

Location Name
Meeting Suite 5/6
Full Address
Resch Expo
840 Armed Forces Dr
Ashwaubenon, WI 54304
United States
Session Type
Lecture
CAPCE Topic Area
Quality Improvement
CAPCE Category
Operational
Number of CE Credits
1
Learning Objectives
At the end of this session, the participants will be able to:
1. Analyze operational and clinical performance metrics to identify emerging leadership, communication, and cultural trends within EMS organizations.
2. Differentiate between compliance-focused data review and leadership-focused operational analysis.
3. Apply practical strategies that transform performance data into coaching, mentorship, and workforce development opportunities.
4. Evaluate how operational metrics can serve as early indicators of organizational stress, burnout, staffing instability, and leadership inconsistency.
Units/ Type
Operational