EMS leaders are expected to solve problems quickly, give direction and keep operations moving. But the best leadership response is not always another answer, order or explanation. Often, the better move is a better question. This interactive and engaging session will help EMS supervisors, educators, field training officers and chiefs use questions to improve coaching, decision-making, accountability and team learning. Participants will examine how thoughtful questions can uncover assumptions, clarify priorities, reduce defensiveness and help others take ownership of solutions. The session will focus on practical question frameworks that can be used immediately in crew conversations, performance reviews, incident debriefs, training sessions and leadership meetings.

Accreditation: While all 2027 WEMSA Conference class sessions are CAPCE accredited (and thereby usable CEUs for State AND NREMT relicensing purposes), some of our courses have also been approved for NAAC CEU credits. This course has been approved for 1 NAAC CEU which could be used towards the following certifications:

1. Certified Ambulance Compliance Officer (CACO)
2. Certified Ambulance Financial Officer (CAFO)
3. Certified Ambulance Privacy Officer (CAPO)
4. Certified Ambulance Public Relations Officer (CAPRO)